Kern Service
Our clear goal is reliability in service, worldwide. Whether for existing or new machines, for changes or further developments, and of course in an emergency - you can rely on us. Around 30 qualified service experts are there for you.
Our service promise
In order to provide our customers with a quick solution to all customer service inquiries, our service department is divided into three service levels that build on each other. The structuring by 1st, 2nd and 3rd level support enables us to handle each customer request individually and as efficiently as possible.
1st level support
All service requests are bundled in our first service level, whether by telephone or via our
e-mail address customer.service@kern- microtechnik.com. Our employees record your request in the ticket system and collect important data for fast processing. After an initial assessment, we prioritize your request and work with you to resolve minor issues to completion.
In more complex cases, we hand over your request to the best contact person for your machine type.
2nd level support
After transfer to the second service level, a technical expert for your machine type is available to assist you. Telephone and mail support or remote maintenance via teleservice PC help here. The 2nd level support acts as an interface between 1st level support and other specialist departments for a smooth conclusion and effective exchange of information.
3rd level support
If the solution to your problem proves to be more complex, our various specialist departments are informed immediately. These support our service staff in the analysis by means of evaluation of further data, in the creation of program templates or other programming work.
Service bases
Additions
Retrofit and extension
Our Kern service offers you a comprehensive range of retrofit and expansion packages. This allows you to make the most of the potential of your Kern machine and increase its productivity.
Accessories
Kern Machines can be equipped with a wide range of accessories. These include a selection of different mold clamping techniques as well as other machine accessories such as special tools and the µ-View micro-inspector.
Maintenance
A regular, annual maintenance of your Kern machine guarantees a long life, reliable operation and high value retention. In addition, maintenance prevents expensive repairs, protects you from longer downtimes and reduces production downtime.
We will be happy to provide you with an individual offer!
Machine support
If necessary, we support you with the following options
Kern Teleservice - Global support
To minimize waiting times, our trained service technicians can directly access your Kern machine control system worldwide via a secure internet connection. Components and controls are checked, a diagnosis is made and the problem can be solved. You always decide when our technician has access to your machine. The Kern machine support "Teleservice" can be retrofitted on many Kern machining centers.
- Retrofitable
- Worldwide
- Online diagnosis
- Machine access
- Efficient
Fast and efficient support - also on site
Often, our experts can answer your questions on the phone or by e-mail. If your concern can only be solved on site, we will set off as soon as all spare parts are available. At your site, our service technician will ensure that your machine is going back to work again asap. Fast and efficient. By using high-precision measuring equipment and with the help of sophisticated calibration routines, we bring your machining center back into the highest precision range.
- Service calls worldwide
- Immediate spare parts supply
- Personal advice
- Efficient structure
- Fast response time