Kern Service

Our clear goal is reliability in service, worldwide. Whether for existing or new machines, for changes or further developments, and of course in an emergency - you can rely on us. Around 30 qualified service experts are there for you.

quotation marks

"The Kern Micro is by far the best machine I have in my company. It is a real pleasure to produce high-precision parts with such a machine. When we remeasure, it's always amazing how accurately the machine works."

Werner Buschor

Owner W. Buschor Präzisionsmechanik AG, Au, Switzerland

quotation marks

Shesh my bab Shesh my bab Shesh my bab Shesh my bab

Werner Buschor

Owner W. Buschor Präzisionsmechanik AG, Au, Switzerland

Our service promise

In order to provide our customers with a quick solution to all customer service inquiries, our service department is divided into three service levels that build on each other. The structuring by 1st, 2nd and 3rd level support enables us to handle each customer request individually and as efficiently as possible.

1st level support

All service requests are bundled in our first service level, whether by telephone or via our
e-mail address customer.service@kern- microtechnik.com. Our employees record your request in the ticket system and collect important data for fast processing. After an initial assessment, we prioritize your request and work with you to resolve minor issues to completion.
In more complex cases, we hand over your request to the best contact person for your machine type.

2nd level support

After transfer to the second service level, a technical expert for your machine type is available to assist you. Telephone and mail support or remote maintenance via teleservice PC help here. The 2nd level support acts as an interface between 1st level support and other specialist departments for a smooth conclusion and effective exchange of information.

3rd level support

If the solution to your problem proves to be more complex, our various specialist departments are informed immediately. These support our service staff in the analysis by means of evaluation of further data, in the creation of program templates or other programming work.

Service - Gilbert Ullmann

"Our daily claim is to offer our customers a special service. We live service - experience our understanding of service: fair and economical, reliable and fast, personal and committed."

Gilbert Ullmann

Head of Service Organization

Service - Franz Guglhör

"Our goal is to provide you with reliable technical service so you can focus on your CORE business. We strive to exceed your expectations and build a long-term partnership."

Franz Guglhör

Head of Service Technology

Service bases

Additions

Contact service

Retrofit and extension 

Our Kern service offers you a comprehensive range of retrofit and expansion packages. This allows you to make the most of the potential of your Kern machine and increase its productivity.

Download overview

Accessories

Kern Machines can be equipped with a wide range of accessories. These include a selection of different mold clamping techniques as well as other machine accessories such as special tools and the µ-View micro-inspector.

Download catalogue

Maintenance

A regular, annual maintenance of your Kern machine guarantees a long  life, reliable operation and high value retention. In addition, maintenance prevents expensive repairs, protects you from longer downtimes and reduces production downtime.

We will be happy to provide you with an individual offer!

Machine support

If necessary, we support you with the following options

Kern Teleservice - Global support

To minimize waiting times, our trained service technicians can directly access your Kern machine control system worldwide via a secure internet connection. Components and controls are checked, a diagnosis is made and the problem can be solved. You always decide when our technician has access to your machine. The Kern machine support "Teleservice" can be retrofitted on many Kern machining centers.

Contact service
  • Retrofitable
  • Worldwide
  • Online diagnosis
  • Machine access
  • Efficient

Fast and efficient support - also on site

Often, our experts can answer your questions on the phone or by e-mail. If your concern can only be solved on site, we will set off as soon as all spare parts are available. At your site, our service technician will ensure that your machine is going back to work again asap. Fast and efficient. By using high-precision measuring equipment and with the help of sophisticated calibration routines, we bring your machining center back into the highest precision range.

Contact service
  • Service calls worldwide
  • Immediate spare parts supply
  • Personal advice
  • Efficient structure
  • Fast response time

Easy assistance via app

An experienced Kern service technician can connect with you on your smartphone or tablet with this app and see in real time what you are seeing during machine operation. Direct transfer of images and files is also possible with this app. For this Kern service, install the free app on your mobile device and simply follow the instructions.

Contact service
  • Easy
  • Worldwide
  • Any language
  • Real-time
  • Free of charge