FAQ

In the case of machine investment, we offer you the opportunity to take over the manufacturing processes of parts production.

In series production, we can maintain tolerances of (+ /-) 2µm measured on the component. In addition, our entire production is air-conditioned.

OpenMind provides us with all features of programming, up to 5-axis simultaneous milling.

Use of micro tools: drills from Ø 0,03, milling cutters Ø 0,05, taps M0,2
Spindle speeds of 50 000 1/min

Our machining spectrum ranges from micro parts smaller than 1mm up to component sizes of approx. 200x200x100mm.

Kern produces series from 50 to 50,000 pieces, including the necessary prototypes. In the area of eroding, smaller quantities can also be offered.

This is very dependent on the scope of processing and can range from 3 weeks to 12 weeks, depending on the requirement.

KERN himself trains industrial mechanics and mechatronics technicians and exclusively employs skilled personnel on the processing machines.

According to ISO 9001 and 14001

Before each start of an order, a part of each drawing dimension is checked and documented. (internal initial sampling) When all dimensions are within tolerance, the series is started. During series production, test plans regulate the measuring frequency, and SPC evaluations can be generated via our Zeiss PiWeb.

Basically, we are not a supplier for turning operations, but we manufacture parts that would initially be assumed to be in the turning area, but which are in our area due to special requirements with regard to microtechnology and accuracy.

We would be happy to trade in your used Kern machine. Please send us an email to customer.service@kern-microtechnik.com.

We offer our customers a maintenance contract that has been specially adapted to each type of machine. Based on our many years of experience, we have developed a 3-stage model.

Our regular maintenance of your Kern machine guarantees durability, reliable operation and high value retention. In addition, maintenance prevents more expensive repairs, protects you from longer downtimes and reduces production downtime costs to a minimum.

We will be pleased to submit you an individual offer tailored to your machine. Please send us your inquiry to customer.service@kern-microtechnik.com

‍

Ticket system

Our Kern service works with a ticket system. Each of your enquiries or orders is assigned to a special ticket ID. This ID makes it easier for you and us to communicate with each other, as everything is documented in this ticket ID. That is why it is important that you always state your ticket ID as a reference.

Telephone support

Our in-house telephone support is carried out entirely by highly experienced and well-trained Kern service technicians. We analyse your problem and find a solution as quickly as possible.

Solution on site

During a service visit, our service technicians will be on site within the shortest possible time, after consultation with you, in order to rectify the fault.

‍

For standard spare parts that are in stock, we expect a processing time of approx. 1-2 days until the goods leave our premises.

For special spare parts that are not in stock, the delivery date depends on the availability of our suppliers. We are happy to inform you about the current delivery time.

‍

You can also order spare parts via our service hotline +49 (0)8824-624 9999 and via customer.service@kern-microtechnik.com.

You can best reach our service hotline at +49 (0) 8824-624 9999 , which is manned on weekdays from 07:00 to 17:00. 

Of course, you can also send us an e-mail to customer.service@kern-microtechnik.com.

On-site service at your site

- Repair & spare parts service

- Service hotline

- Maintenance of your KERN machines

- Machine measurement

- Retrofitting of various KERN options

- Machine removals

- Installation and commissioning